At Cini.com.tr, we attach great importance to ensuring that the handcrafted products you purchase are delivered to you and your loved ones safely, carefully and in good condition.
```Unless otherwise stated in the product description, the products you order are handed over to our contracted cargo company within 24 hours after the order process is completed.
For special orders or products requiring special preparation, the shipping time may vary according to the preparation period stated in the relevant product description.
```The products you purchase are carefully prepared by Çini Evi staff and packaged with great care to reduce the risk of breakage or damage during transportation.
International orders are specially packed with ultra-protective packaging to help ensure safe delivery.
```Under normal conditions, cargo companies can usually deliver domestic orders to the address you specify within 1 to 3 days after receiving the package from us.
For international orders, the delivery period may generally vary between 3 and 12 days depending on the destination country, cargo company, customs procedures, public holidays and local delivery processes.
```In the event of any problem or delay caused by us, you will be contacted through the information provided in your membership account.
For this reason, it is important that your membership and contact information is complete, accurate and up to date.
```Delivery may not be available on weekends, public holidays and feast days, depending on the working schedule of the cargo company.
```All products you choose are delivered through our contracted cargo companies to the delivery address specified in your order.
```We kindly ask our customers to check the package carefully at the time of delivery. Damaged, opened, crushed, deformed or faulty packages should not be accepted.
Once the package is accepted, the order may be considered to have been delivered completely and in good condition by the cargo company. Therefore, checking the package during delivery is very important.
```When receiving your order, we recommend opening the package in the presence of the cargo officer and checking the products immediately.
If there is any problem with the package or product, the situation should be recorded with the cargo officer and a damage report should be prepared.
Whether the package was opened before delivery, whether the packaging was deformed and the nature of any damage should be clearly stated in the report. The report should be signed by both you and the cargo officer.
```Information about the products you have purchased will be sent to you by confirmation e-mail after your order is completed.
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