This Distance Sales Contract sets out the rights and obligations of the seller and the buyer regarding products and/or services ordered electronically through www.cini.com.tr.
Seller: Aydın Kardeşler Gıda San. Tic. Ltd. Şti. / Cini.com.tr
Address: M.K.P Mah. Hoca Ahmet Yesevi Sok. No:15 İznik / Bursa / Türkiye
Phone: +90 224 334 16 36
E-mail: info@cini.com.tr
Buyer: Customer
The subject of this contract is to determine the rights and obligations of the parties regarding the sale and delivery of the goods and/or services ordered electronically by the Buyer through the Seller’s website, www.cini.com.tr, whose qualifications and sale price are specified in the order and related invoice.
This contract is governed by the relevant provisions of the Turkish Law on the Protection of Consumers No. 6502 and the applicable regulations on distance contracts.
The Buyer accepts and declares that they have been informed about the basic characteristics of the goods and/or services, sale price, payment method, delivery conditions and the right of withdrawal, that they have confirmed the preliminary information electronically, and that they placed the order accordingly. The preliminary information on the payment page of www.cini.com.tr and the invoice are integral parts of this contract.
This contract, previously signed by the Seller in two copies, shall be deemed accepted by the Buyer on the date of electronic approval. A copy may be sent to the e-mail address provided by the Buyer.
The goods and/or services shall be delivered to the Buyer, or to the person or organization designated by the Buyer, at the delivery address specified during the order process.
Delivery costs belong to the Buyer unless otherwise stated. If the Seller has declared on the website that delivery costs will be covered by the Seller for purchases above a certain amount, or that free delivery will be provided within the scope of a campaign, the delivery cost shall be borne by the Seller.
Delivery shall be made as soon as possible after stock availability is confirmed and the price of the goods and/or services has been transferred to the Seller’s account.
The Seller shall deliver the goods and/or services within 30 (thirty) days from the order date and reserves the right to extend this period by an additional 10 (ten) days by written notice. If, for any reason, the price of the goods and/or services is not paid or the payment is cancelled in bank records, the Seller shall be deemed released from the obligation to deliver.
Cash on delivery is a payment option provided by the shipping company. The service fee charged for this option belongs to the shipping company and cannot be refunded in the event of a product return.
If the Buyer does not wish to pay an additional service fee at the time of delivery, the Buyer may choose secure payment by credit card during the order process.
The Buyer shall inspect the goods and/or services before accepting delivery. Crushed, broken, torn-packaged, damaged or defective goods and/or services should not be accepted from the shipping company.
Goods and/or services accepted from the shipping company shall be deemed to have been received in good and undamaged condition. After delivery, the Buyer is responsible for carefully protecting the goods and/or services.
If the right of withdrawal is to be exercised, the goods and/or services must not be used and the invoice must be returned.
If, after delivery, the Buyer’s credit card is used unlawfully or without authorization by unauthorized persons without any fault of the Buyer, and the relevant bank or financial institution does not pay the price of the goods and/or services to the Seller, the Buyer shall return the delivered goods and/or services to the Seller within 3 (three) days. In such case, delivery expenses shall belong to the Buyer.
The Seller is responsible for delivering the goods and/or services in sound condition, complete, in accordance with the qualifications stated in the order and, where applicable, together with warranty documents and user manuals.
If the goods and/or services are to be delivered to a person or organization other than the Buyer, the Seller shall not be held responsible if such person or organization refuses to accept delivery.
After receiving the withdrawal notice, the Seller shall refund the price of the goods and/or services and, if applicable, any negotiable instruments within 10 (ten) days. The returned goods and/or services shall be taken back within 20 (twenty) days.
For justified reasons, the Seller may supply goods and/or services of equal quality and price before the contractual performance period expires.
If the Seller determines that performance of the goods and/or services has become impossible, the Seller shall notify the Buyer before the contractual performance period expires. The paid amount and, if applicable, related documents shall be refunded within 10 (ten) days.
The type, quantity, brand/model, color and sale price, including all taxes, of the goods and/or services are as stated on the product/service information page on www.cini.com.tr and in the invoice, which forms an integral part of this contract.
The cash price of the goods and/or services is stated in the sample invoice sent by e-mail at the end of the order and in the invoice sent to the Buyer together with the product.
Where applicable, the deferred price of the goods and/or services according to the selected payment term is stated in the sample invoice sent by e-mail at the end of the order and in the invoice sent to the Buyer together with the product.
The applicable interest rate shall not exceed the rate determined by the Government of the Republic of Türkiye and, in any event, shall not exceed 30%. The Buyer is responsible towards the bank with which the Buyer works.
The down payment amount of the goods and/or services is stated in the sample invoice sent by e-mail at the end of the order and in the invoice sent to the Buyer together with the product.
If the Buyer purchases by credit card and in installments, the installment option selected on the website shall apply.
In installment transactions, the relevant provisions of the agreement between the Buyer and the card-issuing bank shall apply. The payment date of the credit card is determined according to the agreement between the bank and the Buyer.
The Buyer may also follow the number of installments and payment details from the account statement issued by the bank.
The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the delivery of the goods and/or services subject to the contract to the Buyer or to the person or organization indicated by the Buyer.
In order to exercise the right of withdrawal, the Seller’s customer service must be notified by e-mail or telephone within the same period, and the goods and/or services must not have been used in accordance with the relevant provisions of this contract and the preliminary information published on www.cini.com.tr.
If this right is exercised, the original invoice relating to the goods and/or services delivered to the Buyer or to a third party must be returned.
Following receipt of the withdrawal notice, the price of the goods and/or services shall be refunded to the Buyer within the legally applicable period, and the returned goods and/or services shall be taken back within 20 (twenty) days. If the original invoice is not returned, VAT and other legal obligations, if any, may not be refunded to the Buyer.
The right of withdrawal cannot be exercised for goods and/or services that are not suitable for return due to their nature, goods and/or services that may deteriorate rapidly or expire, single-use goods and/or services, hygienic goods and/or services, evening wear, and all kinds of copyable software and programs. In addition, for software and programs, various media such as DVDs and CDs, computer and stationery consumables such as toner, cartridges and ribbons, and cosmetic products, the packaging must be unopened, undamaged and unused in order for the right of withdrawal to be exercised, where applicable.
If the Buyer defaults in transactions made by credit card, the Buyer shall pay interest within the framework of the credit card agreement concluded with the card-issuing bank and shall be responsible towards the bank. In such case, the relevant bank may take legal action and claim any expenses and attorney fees from the Buyer. In all circumstances, if the Buyer defaults on the debt, the Buyer accepts and undertakes to compensate the Seller for any loss and damage arising from the delayed performance of the debt.
For disputes that may arise from this contract, Consumer Arbitration Committees are competent up to the monetary limits announced by the relevant authority, and Consumer Courts are competent for disputes above those limits. In places where Consumer Courts are not available, Civil Courts of First Instance shall be competent.
This contract becomes effective upon the Buyer’s electronic approval during the order process.
